Thank you for your interest
in Kokacharm! Here is a list of some Frequently Asked
**Please note that our wholesale policy has now
changed **
Questions
for your convenience:
What is your wholesale / discount policy?
Here at Kokacharm we receive daily inquiries regarding our wholesale
policy
from potential international
customers around the world. Please refer
to the following chart:
|
VALUE OF ORDER ( USD )
|
DISCOUNT
|
|
0-499
|
0%
|
|
>500
|
30%
|
|
700 – 1,000
|
35%
|
|
>1,000
|
40%
|
This
is the maximum discount we provide for small orders.
Requests for additional discounts are
strongly discouraged and will result in a delay of your order request.
Is there a minimum quantity I need to purchase?
For those that don’t plan on making a large order,
don’t worry! We accept orders of any quantity
How can I establish a long-term agreement with
Kokacharm?
We
offer an additional 10% discount on your order ( in addition to the 30%
wholesale discount ) for customers that commit to large orders over each season
of that upcoming year. Large orders are
considered orders over 1,000 items ( excluding socks ) and you must plan to
purchase 4 orders over the coming year.
How can I
order?
Currently the only
way to order our products is as follows:
Step 1: e-mail us at kokacharm82@gmail.com with a list of
what you would like to order from your cart on our website. Please
provide us with your shipping address.
Step 2: Once we receive your order we will check our inventory
and send you an invoice of what’s in stock and what your total costs will be including
shipping.
Step 3: Once you
receive our invoice, review your order and confirm all items are the correct
style and size. Then send us your payment through PayPal in USD to kokacharm82@gmail.com
Step 5: Upon receiving your payment we will ship your
package out immediately and send you confirmation through e-mail.
Unfortunately
this is the best and only way to order our products at this time.
How can I exclusively sell your products in my
home country?
Currently we do
not offer any exclusivity contracts.
How much will shipping cost?
This depends
entirely on the weight of your package and location. Once we have those two details we are happy
to give you a quote.
The items I requested are not in stock, what do I
do?
We will let you
know exactly what’s not in stock and you can choose other items.
Do you have a catalog?
Each season we
have a catalog we issue in Korea. It is
in in Korean, but has a list of English names just like our website.
I've received a
faulty product, what happens now?
If you have
received a faulty item that contains a rip, tear, pattern discoloration,
etc. Send a photo to kokacharm82@gmail.com detailing the the faulty issue and if approved we
will send you a new item and pay shipping on your behalf or if the item is not
in stock, credit your account for the price of that item.
When do your new styles come in?
At the beginning
of each season.
Additional Information
For additional
questions please e-mail us directly at kokacharm82@gmail.com
Thank you for your interesting and
we will forward to hearing from you.
Kokkacharm.
